Queue-Specific View lets you customize which ticket fields are shown for each queue when using the Compact View layout. This helps you focus on the most relevant information depending on the type of queue you're working on.

Accessing the View Settings:

• Switch to Compact View using the ticket layout toggle.

• Click the Settings (⚙️) icon located at the top-left corner of the compact ticket table.

• The Configure View side pane will open.

Selecting a View Type:

In the Select View dropdown, you can choose from three options:

• Default View
  Displays a standard set of ticket fields common across all queues.

• Custom View
  Lets you create a personalized field layout that applies across all queues. You can select and reorder fields to suit your workflow.

• Queue-Specific View
  Allows you to create a unique layout for the currently selected queue. This view will override the Default or Custom View for that queue.
  

Note: Once selected, your changes are automatically saved. No additional save action is required.

When to Use Queue-Specific Views:

Use this option if different queues need to display different ticket fields for quick reference. For example:

• A Support queue might prioritize Issue Type and Status.
   

A Billing queue may require fields like Invoice ID or Payment Status.